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Clients

These are some of our clients for whom we have done design, testing and research projects to improve usability and customer experience. Additional clients are listed under partner projects.

Telecommunications

Orange (Switzerland)

  • Different functional and usability testing projects, including wording reviews in English, French and German:
  • Mobile services on a 3G HSDPA network
  • Mobile data card: Installation, configuration and usage 

  • 3G modem for landline telephony and Internet: Installation, configuration and usage
  • Expert reviews of the Orange.ch corporate website
  • Mystery shopping in offline retail stores

Swisscom Hospitality Services

  • Several test/design iterations of purchase and login processes, resulting in longitudinal benchmarking data
  • Multilingual usability testing, both on-site and remote
  • Expert review of  PDA-based application for hospitality industry

Yahoo! Mobile Europe

  • Competitive analysis of European mobile value-added services websites (Italy, Spain, Germany, UK)
  • Content and design recommendations for the Yahoo! Mobile websites.

Finance & Insurance

Groupe Mutuel Assurances

  • Concept specification, prototyping and usability testing for a Rich Client Platform (RCP) for internal insurance applications
  • Assisting business analysts in redesigning legacy applications in line with new RCP graphical user interface (GUI) concepts

Pictet & Cie

  • Requirements elicitation and management for a web application for independent asset managers, followed by specification and prototyping of user interface elements, portlets and processes
  • Expert review of a web-based banking application prototype

UBS

  • Use case-based requirements elicitation and management for a financial portal
  • Specification and prototyping of user interface elements, portlets and processes
  • Migration of legacy applications to the new web portal
  • Design and prototype a contextual help system for usesr support using RoboHelp.

United Nations & Non-Governmental Organisations

International Federation of the Red Cross and Red Crescent Societies (IFRC)

  • Usability evaluation of a disaster management extranet, followed by detailed wireframe designs of pages and processes
  • Creation of a new new visual identity for the extranet, production of HTML/CSS templates & management of the development work.

Internal Displacement Monitoring Centre (IDMC), Norwegian Refugee Council

  • Survey-based satisfaction and requirements analysis.
  • Expert evaluation and usability tests


United Nations Office for the Coordination of Humanitarian Affairs (OCHA) & ReliefWeb

  • 4 series of multilingual usability tests (design/evaluation cycles)
  • One ReliefWeb study conducted in both Geneva and New York.


United Nations International Strategy for Disaster Reduction (UN/ISDR)

  • Designed an online survey to investigate user groups, satisfaction and needs
  • Usability and accessibility expert review of the ISDR website
  • Usability testing of the ISDR and PreventionWeb websites

World Business Council for Sustainable Development (WBCSD)

  • Designed an online tool to raise awareness on environmentally responsible behaviour; graphic design, Flash prototyping and Web application development
  • Designed an Excel-based tool to help companies assess the different impacts (environmental, economical, etc.) of a commercial venture.


World Trade Organization (WTO)

  • Development on an online Intranet satisfaction survey in three languages, data analysis, recommendations for redesign, including graphic mockups.


Programme for the Endorsement of Forest CertificationProgramme for the Endorsement of Forest Certification (PEFC)

  • Stakeholder needs analysis for the new corporate website, design of a new information architecture and functional wireframes
  • Collaboration with SUMO interactive external link for graphic design and development

Other clients

ESL School of languageESL – Language studies abroad

  • Expert review of the web site’s usability and accessibility
  • Strategic advice for the redesign of the website


CiaoCiao

  • Accessibility and usability coaching for the redesign of the www.ciao.ch website
  • Expert usability review and prototyping
  • Expert accessibility review with the help of a visually-impaired expert
  • User tests with partially-sighted participants, blind participants and sighted participants
  • Accessibility certification through Access for all

Nestlé SwitzerlandNestlé (Switzerland)

  • Competitive analysis of websites on healthy eating
  • Strategic advice for a localised version for Switzerland


Républic and Canton of GenevaState of Geneva

  • Expert review of a web application to file tax returns online
  • User tests with 10 participants